Make the area safe
- Keep people away from electrical hazards and unstable materials.
- Do not enter standing water if electrical systems may be involved.
- Call emergency services when there is an immediate danger.
Water damage guide
First Steps After Water Damage
Practical first steps after a leak, flood, burst pipe or appliance release, including safety, source control, photos and professional assessment.
Stop the source only if it is safe
- Shut off a fixture, appliance or water supply only when you can do so safely.
- Do not disturb building systems you are not qualified to operate.
Document what you can see
- Take wide and close photos.
- Record when the loss was discovered.
- List affected rooms and visible materials.
- Keep receipts and communication together.
Request professional assessment
- Water can move behind walls, beneath flooring and into cavities.
- Extraction, airflow, dehumidification and moisture checks should match the affected materials.
Important: This guide is general information. It does not replace an on-site assessment, emergency services, qualified trade advice or insurance guidance.