Privacy Policy

1) Contact Information

Blue Water Restoration
460 Christina Street North, Unit 1, Sarnia, Ontario N7T 5W4, Canada
Phone: (519) 704-0848
Email: info@bluewaterrestoration.ca

2) Personal Information We Collect

Depending on how you contact us and what services you request, we may collect:

• Name, phone number and email address
• Service address and details about the property and incident, including water loss, mould concerns, fire or smoke damage and related issues
• Photos, videos, documents and information you provide, including insurance claim details if you choose to share them
• Inspection and job documentation created during service, such as notes, readings and job records
• Billing and transaction details, including invoice history, amounts and payment status. Payment processing is typically handled by third-party processors
• Communications including emails, texts and call notes related to estimates, scheduling and service

3) How We Use Personal Information

• To respond to inquiries and provide quotes, inspections and services
• To schedule work and communicate service updates
• To document work performed for quality control, safety and business records
• To invoice and collect payment
• To coordinate with insurers or adjusters when requested or authorized by you
• To comply with legal obligations and respond to lawful requests

4) Consent

By contacting us, requesting service, approving a quote or providing personal information, you consent to our collection, use and disclosure of personal information as described in this Privacy Policy, subject to legal limits. You may withdraw consent at any time, subject to legal or contractual restrictions.

5) Sharing and Disclosure

We do not sell personal information.

We may share personal information when reasonably necessary to provide services, including with:

• Technicians, employees and subcontractors working on your job, limited to what is necessary
• Service providers such as scheduling tools, communications providers, IT hosting and payment processors
• Insurers, adjusters and other parties when you request or authorize insurance coordination or documentation
• Authorities where required by law or lawful process

6) Cross-Border Processing

Some third-party service providers may store or process information outside Canada. Where this occurs, your personal information may be subject to the laws of the jurisdiction where it is processed.

7) SMS, Email Messages and Opt-Out

We may send transactional messages such as appointment confirmations, quote approval links, service updates and invoices. If we send non-essential commercial messages where consent is required, you can opt out using the unsubscribe method provided or by contacting us at info@bluewaterrestoration.ca.

8) Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is 100 percent secure, but we take practical steps to reduce risk.

9) Retention

We retain personal information only as long as necessary for the purposes described above and as required by applicable law, including business, accounting, insurance and legal record-keeping obligations. When no longer required, information is securely destroyed or anonymized where reasonable.

10) Access and Corrections

You may request access to your personal information and request corrections where appropriate. We may need to verify your identity before responding. Contact: info@bluewaterrestoration.ca.

11) Website Cookies and Analytics

If our website uses cookies or analytics, these tools may collect basic technical data to help understand site traffic and improve performance. You can control cookies through your browser settings.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with an updated effective date.

Administrative Note

This document is a general template and is not legal advice. For legal advice, consult a licensed Ontario lawyer.