Turn off water if safe
- A burst pipe can continue releasing water after a freeze event.
- Use a qualified tradesperson when the shutoff or pipe is unsafe or inaccessible.
Winter guide
Frozen Pipe and Winter Water Damage Guide
Steps to take after a frozen or burst pipe, including source control, safety, documentation and drying considerations.
Protect against electrical risk
- Do not enter wet areas with uncertain electrical conditions.
Open the affected area only as needed
- Water can travel through insulation, ceilings, walls and floors.
- Unnecessary demolition should be avoided until the path of water is understood.
Dry the building materials
- Cold conditions, insulation and enclosed cavities can extend drying time.
Important: This guide is general information. It does not replace an on-site assessment, emergency services, qualified trade advice or insurance guidance.