Ask what work is included
- Clarify extraction, drying, cleaning, removal, monitoring and repair responsibilities.
Planning guide
Choosing a Restoration Company
Questions to ask about scope, availability, access, documentation, safety and communication before restoration work begins.
Ask about availability
- Confirm travel, timing, access and whether emergency attendance is possible.
Ask how progress is documented
- Photos, moisture checks and written scope help create a clear record.
Avoid vague guarantees
- Restoration timing depends on materials, contamination, access, weather, equipment and the extent of damage.
Important: This guide is general information. It does not replace an on-site assessment, emergency services, qualified trade advice or insurance guidance.