Terms and Conditions

Effective Date: January 28, 2026

Please read these Terms and Conditions carefully before engaging our services. By signing a quote or approving service via our request form, email, text message, or an online quote platform (including clicking an “APPROVE” button if provided), you confirm that you have read, understood, and agreed to these Terms. These Terms are binding upon acceptance of any service from Blue Water Restoration.

1) Deposit

All deposits are non-refundable if the Client cancels within 48 hours of the scheduled service date/time, except where required by applicable law.

2) Inspection Fees

The minimum inspection fee is $499 + HST, required to begin the booking process unless otherwise stated in writing.
The remaining balance on the signed/approved quote is due upon the technician(s) arrival at the Client’s property address and prior to commencement of work unless otherwise agreed in writing.

3) Travel Fees

Travel fees for services rendered outside Sarnia, Ontario are calculated at $1 per kilometer and will be added to the total service cost unless otherwise stated in writing.
“Kilometers traveled” means total job-related travel to and from the Site (dispatch and return) unless otherwise stated in writing.

4) Client Responsibility for Fragile Items

Clients must secure or remove fragile, breakable, valuable, or irreplaceable items (e.g., cash, sentimental items, antiques, etc.) before service begins.
To the fullest extent permitted by law, Blue Water Restoration is not liable for damage, loss, or theft of such items during service if they were not removed or secured by the Client prior to service.

5) Drywall Cutting, Plastering, and Painting Service

Any drywall cutting, plastering, or painting provided as part of our service will be considered a rough finish unless explicitly agreed upon in writing.
Fine-finish painting or complete drywall refinishing is not included unless specified and contracted separately.

6) Equipment Usage Charges (Per Calendar Day)

Air scrubbers, dehumidifiers, and air movers are included in the service for the first three (3) calendar days, starting on the calendar day the equipment is delivered/installed at the Site (“Day 1”), unless otherwise stated in writing.
A “calendar day” means 12:00 a.m. to 11:59 p.m. local time in Sarnia, Ontario.
Beginning on the fourth (4th) calendar day, a flat equipment usage charge of $1,500 per calendar day applies while any Company equipment remains on the Site beyond the included period, unless otherwise stated in the quote/contract.
Any calendar day where equipment remains on-site for any period of time is billable as that calendar day.
The Client is responsible for ensuring timely payments for any extended usage of equipment.

7) Furniture Moving

Moving furniture is an additional service starting at $499, with final costs determined based on the scope of work.

8) Same-Day Cancellation Policy

If the Client cancels their appointment on the same day as the scheduled service (or after dispatch), Blue Water Restoration may charge a cancellation fee representing a reasonable pre‑estimate of costs and losses (including reserved labour time, mobilization, administrative costs, and any non‑recoverable third‑party costs), to the extent permitted by applicable law.

9) Tentative Quotes

Quotes provided by Blue Water Restoration are tentative and subject to adjustment upon completion of the inspection and confirmation of actual site conditions.

10) Weekend Service Charges

Services booked on weekends (and/or after-hours where applicable) may incur an additional service charge, which will be outlined in the quote.

11) Liability Limitations

Blue Water Restoration is not responsible for damages or issues resulting from pre-existing conditions, structural defects, concealed hazards, or undisclosed conditions within the service area.
We are not liable for damage to items or furniture not removed or secured by the Client prior to service, to the fullest extent permitted by law.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12) Additional Terms (Site Access & Safety)

Clients are responsible for providing a safe and accessible work environment for the service team.
Any delays caused by Client actions (e.g., lack of access to the property) may result in additional fees or rescheduling.

13) Changes to These Terms

Blue Water Restoration may amend these Terms for future services. The version in effect at the time the Client approves/signs the quote governs that transaction unless both parties agree otherwise in writing.

14) Statutory Rights

Nothing in these Terms limits any non‑waivable rights a Client may have under applicable law.

15) Governing Law

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada.

16) Agreement and Acceptance

By signing the quote or approving service (including via text message/online approval button where applicable), the Client acknowledges and agrees to all Terms and Conditions above.

Administrative Note: This document is a general template and is not legal advice. For legal advice, consult a licensed Ontario lawyer.